This feature determines which products are not returnable by matching up the product tags in Shopify with the tags indicated in the Non-returnable items section on the Return policy page.
To set up non returnable products:
Firstly, to access your Shopify product's tags go to your Shopify admin > Products > Select the specific product you don't want to be returnable, and look at the bottom-right corner for the Tags input field. Add the applicable tags to products that you would like to exclude from being returned, or use existing tags. For example, common product tags to exclude from returns include 'sale', 'clearance', and 'custom'.
Note: This tag will be displayed to the customer so a customer friendly name explaining the reason it is non-refundable is recommended.
2. Next, return to the Sorted Return Center app and select Settings > Return policy.
3. On the Return policy page scroll down to the Non-returnable products section. All you need to do to make the products non-returnable is add the same tags in the Product tags input field as found in Shopify, separated by a comma.
Note: You can add multiple tags but each tag must not contain any spaces or special characters.
4. Select the Save button to save any changes. Once you save your changes, all products with the tags you have entered into the non-returnable products section will now be non-returnable.
You can also watch our video guide of how to set up non returnable products.
When customers try to return products tagged as non-returnable, they will see this message and will not be able to proceed with the return of this particular product.
Note: This feature typically requires some time to take effect, so make sure to test your non returnable tags after deploying them.