Please email Customer Support with the following details:

  • The invoice number or a screenshot of the invoice

  • Tracking reference

  • Details of why you believe you have been overcharged

We will then escalate to our accounts team, who will review the information.

If the review finds that you have been overcharged, a credit will be added to your account.

This credit will then be used against your next invoice, with the remaining amount for the invoice being taken by Direct Debit.

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