Once you, as the retailer, have purchased the shipping label and this information is passed back to Shopify, this will trigger your customers to receive an email informing them that their order is on the way.

Within this email, there will be a tracking link that they can use to track the parcel with the carrier - from collection through to delivery.

This tracking link should be visible to you as the retailer in two places; in the app on the 'Created labels' tab in the 'Tracking' column against the order row:

This link should also be available with the order summary within Shopify:

If this tracking link is missing after purchasing your shipping label, please contact Customer Support via live chat, our team will be more than happy to help.

If the tracking link does not work, first try copying and pasting the tracking reference shown in the 'Tracking' column and the Shopify order data into the carrier's website track functionality;

If this does not provide the tracking information required, please contact Customer Support via live chat, our team will be more than happy to help.

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