Instruction on return portal text chopped off

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Populating return portal form fields automatically

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Credit

Can I provide credit to my customers using the returns app

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Refund of customer money

Are refunds processed within the app

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Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally

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Who pays for return labels

Who pays for returns, and what are the options with setup

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Invoice Portal

All your invoices in one location with quick access

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Quick setup video

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Creating your first return

Test the entire return process with your own order

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Changing return portal URL

Changing where your customer go to process a return

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How to cancel CollectPlus return labels

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Finding a returned order

Search for orders by order number, email or customer name

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Billing process for returns shipping

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Return portal language

The return portal is currently only available in English

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Can I undo a rejected a return

When a return is rejected is it possible to undo?

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Returns not working when I test (can't find order)

Return won't process when testing.

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Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

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Return portal customisation

Can I edit the customer facing return portal

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CollectPlus pricing and service details

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App Proxy URL not working

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Return window

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Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

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New Features in app

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Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

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