Updating email content in app

​Tailoring email content to your return process

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Updated over a week ago

Change status of return

Changing or undoing a status on a return

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CSS theme editing guide

How your return portal can be customised to your design.

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Header makes it not possible to enter order number

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Quick setup video

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Creating your first return

Test the entire return process with your own order

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Custom HTML emails

How to customise emails, and a sample template

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Operational flow of return parcels

A guide on how to find the returns within the app and process

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View invoices

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Parcel query process

Please follow the process below to ensure the quickest response to parcel return delays.

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Updated this week

How to reject a return

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Does clicksit work outside of the UK

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How to create link to returns page

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Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

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Instruction on return portal text chopped off

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Populating return portal form fields automatically

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Credit

Can I provide credit to my customers using the returns app

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USPS

Does the app support USPS

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Refund of customer money

Are refunds processed within the app

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Updated over a week ago

Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

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Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

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Invoice Portal

All your invoices in one location with quick access

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Changing return portal URL

Changing where your customer go to process a return

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How to cancel CollectPlus return labels

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Finding a returned order

Search for orders by order number, email or customer name

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Billing process for returns shipping

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Return portal language

The return portal is currently only available in English

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Can I reject a return I already approved

When a return is rejected is it possible to undo?

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Updated over a week ago

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

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Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

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Return portal customisation

Can I edit the customer facing return portal

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CollectPlus pricing and service details

What's the cost of using CollectPlus service

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Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

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Updated over a week ago

App Proxy URL not working

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Return window

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Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

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Updated over a week ago

New Features in app

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Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

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The app can't be loaded, check that your browser allows third-party cookies

Issues with accessing app

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Updated over a week ago