Change status of return

Changing or undoing a status on a return

Written by Thomas
Updated this week

CSS theme editing guide

How your return portal can be customised to your design.

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Updated over a week ago

Header makes it not possible to enter order number

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Updated over a week ago

Quick setup video

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Updated over a week ago

Creating your first return

Test the entire return process with your own order

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Updated over a week ago

Custom HTML emails

How to customise emails, and a sample template

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Updated over a week ago

Operational flow of return parcels

A guide on how to find the returns within the app and process

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Updated over a week ago

View invoices

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Updated over a week ago

How to reject a return

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Updated over a week ago

Does clicksit work outside of the UK

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Updated over a week ago

How to create link to returns page

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Updated over a week ago

Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

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Updated over a week ago

Instruction on return portal text chopped off

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Populating return portal form fields automatically

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Updated over a week ago

Credit

Can I provide credit to my customers using the returns app

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Updated over a week ago

USPS

Does the app support USPS

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Updated over a week ago

Refund of customer money

Are refunds processed within the app

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Updated over a week ago

Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

Written by Thomas
Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

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Updated over a week ago

Invoice Portal

All your invoices in one location with quick access

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Updated over a week ago

Changing return portal URL

Changing where your customer go to process a return

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Updated over a week ago

How to cancel CollectPlus return labels

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Updated over a week ago

Finding a returned order

Search for orders by order number, email or customer name

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Updated over a week ago

Billing process for returns shipping

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Updated over a week ago

Return portal language

The return portal is currently only available in English

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Updated over a week ago

Can I reject a return I already approved

When a return is rejected is it possible to undo?

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Updated over a week ago

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

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Updated over a week ago

Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

Written by Thomas
Updated over a week ago

Return portal customisation

Can I edit the customer facing return portal

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Updated over a week ago

CollectPlus pricing and service details

What's the cost of using CollectPlus service

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Updated over a week ago

Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

Written by Thomas
Updated over a week ago

App Proxy URL not working

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Updated over a week ago

Return window

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Updated over a week ago

Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

Written by Thomas
Updated over a week ago

New Features in app

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Updated over a week ago

Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

Written by Thomas
Updated over a week ago

The app can't be loaded, check that your browser allows third-party cookies

Issues with accessing app

Written by Thomas
Updated over a week ago