Shopify Return Center

Shopify Pricing Plans

An overview of our Shopify returns pricing plans.

Written by Victoria Goodwin
Updated over a week ago

Maximum image size for upload?

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Written by Krishna Vanga
Updated over a week ago

How to set up USPS labels

How to set up US labels with Sorted Returns

Written by Jodie Christian
Updated over a week ago

How to create a draft order when approving an Exchange?

Draft orders for in-stock exchange return can be approved within the return order.

Written by Govardhan Reddy
Updated over a week ago

How to change Shopify return portal URL

Updating your Sorted Returns Center URL within Shopify

Written by Jodie Christian
Updated over a week ago

Customer image upload during return

We make it easy for your customers to upload an image of why they are returning an item

Written by Thomas
Updated over a week ago

Customers are reporting orders number are not being recognized.

Written by Govardhan Reddy
Updated over a week ago

How to find the labels sent to customers using resend link?

You can track all the return labels through the retailer dashboard.

Written by Govardhan Reddy
Updated over a week ago

Email from within the Sorted Returns App

Written by Jodie Christian
Updated over a week ago

Can I restock my items?

Written by Jodie Christian
Updated over a week ago

Updating your return reasons

Written by Jodie Christian
Updated over a week ago

Managing customer exchanges

Written by Thomas
Updated over a week ago

Creating your first return

Test the entire return process with your own order

Written by Thomas
Updated over a week ago

Can we create a Credit note and Gift Card?

In this article, you will understand if you can create a credit note and Gift card

Written by Govardhan Reddy
Updated over a week ago

Video tours and guides

Written by Thomas
Updated over a week ago

In app seamless refunds

Process your refunds in the app to save time processing

Written by Thomas
Updated over a week ago

Safari Error

App not working using Safari

Written by Jodie Christian
Updated over a week ago

Export data with date range

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Written by Krishna Vanga
Updated over a week ago

Automated Scan in return

Our UK clients using CollectPlus can scan in returns

Written by Thomas
Updated over a week ago

How to file a claim?

Learn how to submit a claim If you sent a package inside the U.K. that was lost, damaged, or had broken.

Written by Govardhan Reddy
Updated over a week ago

Updating your return address

Written by Thomas
Updated over a week ago

Advanced Filter

Written by Thomas
Updated over a week ago

Updating email content in app

​Tailoring email content to your return process

Written by Thomas
Updated over a week ago

Change status of return

Changing or undoing a status on a return

Written by Thomas
Updated over a week ago

CSS theme editing guide

How your return portal can be customised to your design.

Written by Thomas
Updated over a week ago

Returns page not aligned in the Phone Browser.

Return portal boxes and button may continue off of the next screen and this can be fixed by updating the styling.

Written by Govardhan Reddy
Updated over a week ago

Header makes it not possible to enter order number

Written by Thomas
Updated over a week ago

Automatic creation of discount codes for customer credit

Written by Thomas
Updated over a week ago

Custom HTML emails

How to customise emails, and a sample template

Written by Thomas
Updated over a week ago

Quick setup video

Written by Thomas
Updated over a week ago

Operational flow of return parcels

A guide on how to find the returns within the app and process

Written by Thomas
Updated over a week ago

View invoices

Written by Thomas
Updated over a week ago

Parcel query process

Please follow the process below to ensure the quickest response to parcel return delays.

Written by Thomas
Updated over a week ago

How to reject a return

Written by Thomas
Updated over a week ago

Preventing certain product from being returned

Using Tags products can be made none returnable

Written by Thomas
Updated over a week ago

Does Sorted Returns work outside of the UK?

Written by Thomas
Updated over a week ago

How to create link to returns page

Written by Thomas
Updated over a week ago

Customer's not able to use the Sorted Returns discount code

Written by Govardhan Reddy
Updated over a week ago

Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

Written by Thomas
Updated over a week ago

What if the parcel is delayed in arriving back?

Written by Govardhan Reddy
Updated over a week ago

Instruction on return portal text chopped off

Written by Thomas
Updated over a week ago

Translation

Customising all text with your own language or just you preferred style

Written by Thomas
Updated over a week ago

Populating return portal form fields automatically

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

Written by Thomas
Updated over a week ago

Does Sorted Returns work in USA

Yes we can create customer return labels in the US 🙂

Written by Jodie Christian
Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

Written by Thomas
Updated over a week ago

Invoice Portal

All your invoices in one location with quick access

Written by Thomas
Updated over a week ago

How to cancel CollectPlus return labels

Written by Thomas
Updated over a week ago

Finding a returned order

Search for orders by order number, email or customer name

Written by Thomas
Updated over a week ago

Billing process for returns shipping

Written by Thomas
Updated over a week ago

Can I reject a return I already approved

When a return is rejected is it possible to undo?

Written by Thomas
Updated over a week ago

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

Written by Thomas
Updated over a week ago

Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

Written by Thomas
Updated over a week ago

Return portal customisation

Can I edit the customer facing return portal

Written by Thomas
Updated over a week ago

CollectPlus & USPS return labels Pricing

What's the cost of using CollectPlus and USPS return service

Written by Thomas
Updated over a week ago

Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

Written by Thomas
Updated over a week ago

Return window

Written by Thomas
Updated over a week ago

Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

Written by Thomas
Updated over a week ago

Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

Written by Thomas
Updated over a week ago

The app can't be loaded, check that your browser allows third-party cookies

Issues with accessing app

Written by Thomas
Updated over a week ago