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Shopify return Center
Shopify return Center
Everything you need to help you with our Shopify returns app
+1
52 articles in this collection
Written by
Thomas,
Jodie Christian,
Victoria Goodwin
and 1 other
Shopify Pricing Plans
An overview of our Shopify returns pricing plans.
Written by
Victoria Goodwin
Updated over a week ago
How to set up USPS labels
How to set up US labels with Clicksit
Written by
Jodie Christian
Updated over a week ago
Customer image upload during return
We make it easy for your customers to upload an image of why they are returning an item
Written by
Thomas
Updated over a week ago
Email from within the Clicksit App
Written by
Jodie Christian
Updated over a week ago
Can I restock my items?
Written by
Jodie Christian
Updated over a week ago
Updating your return reasons
Written by
Jodie Christian
Updated over a week ago
Managing customer exchanges
Written by
Thomas
Updated over a week ago
Creating your first return
Test the entire return process with your own order
Written by
Thomas
Updated over a week ago
Video tours and guides
Written by
Thomas
Updated over a week ago
In app seamless refunds
Process your refunds in the app to save time processing
Written by
Thomas
Updated over a week ago
Safari Error
App not working using Safari
Written by
Jodie Christian
Updated over a week ago
Export data with date range
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Written by
Krishna Vanga
Updated over a week ago
Automated Scan in return
Our UK clients using CollectPlus can scan in returns
Written by
Thomas
Updated over a week ago
Updating your return address
Written by
Thomas
Updated over a week ago
Advanced Filter
Written by
Thomas
Updated over a week ago
Updating email content in app
​Tailoring email content to your return process
Written by
Thomas
Updated over a week ago
Change status of return
Changing or undoing a status on a return
Written by
Thomas
Updated over a week ago
CSS theme editing guide
How your return portal can be customised to your design.
Written by
Thomas
Updated over a week ago
Header makes it not possible to enter order number
Written by
Thomas
Updated over a week ago
Automatic creation of discount codes for customer credit
Written by
Thomas
Updated over a week ago
Custom HTML emails
How to customise emails, and a sample template
Written by
Thomas
Updated over a week ago
Quick setup video
Written by
Thomas
Updated over a week ago
Operational flow of return parcels
A guide on how to find the returns within the app and process
Written by
Thomas
Updated over a week ago
View invoices
Written by
Thomas
Updated over a week ago
Parcel query process
Please follow the process below to ensure the quickest response to parcel return delays.
Written by
Thomas
Updated over a week ago
How to reject a return
Written by
Thomas
Updated over a week ago
Preventing certain product from being returned
Using Tags products can be made none returnable
Written by
Thomas
Updated over a week ago
Does clicksit work outside of the UK
Written by
Thomas
Updated over a week ago
How to create link to returns page
Written by
Thomas
Updated over a week ago
Setup customer return labels
A guide on how to setup return labels so they are automatically sent to customers when you approve a return.
Written by
Thomas
Updated over a week ago
Instruction on return portal text chopped off
Written by
Thomas
Updated over a week ago
Translation
Customising all text with your own language or just you preferred style
Written by
Thomas
Updated over a week ago
Populating return portal form fields automatically
Written by
Thomas
Updated over a week ago
Credit
Can I provide credit to my customers using the returns app
Written by
Thomas
Updated over a week ago
Customer can't select return,exchange credit. Fix with CSS.
Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.
Written by
Thomas
Updated over a week ago
Does Clicksit work in USA
Yes we can create customer return labels in the US đŸ™‚
Written by
Jodie Christian
Updated over a week ago
Who pays for return labels
Who pays for returns, and what are the options with setup
Written by
Thomas
Updated over a week ago
Invoice Portal
All your invoices in one location with quick access
Written by
Thomas
Updated over a week ago
How to cancel CollectPlus return labels
Written by
Thomas
Updated over a week ago
Finding a returned order
Search for orders by order number, email or customer name
Written by
Thomas
Updated over a week ago
Billing process for returns shipping
Written by
Thomas
Updated over a week ago
Can I reject a return I already approved
When a return is rejected is it possible to undo?
Written by
Thomas
Updated over a week ago
Returns not working when I test (can't find order)
Return won't process when testing. Order not found.
Written by
Thomas
Updated over a week ago
Cancelling returns
Everything you need to know on cancelling returns placed by your customers.
Written by
Thomas
Updated over a week ago
Return portal customisation
Can I edit the customer facing return portal
Written by
Thomas
Updated over a week ago
CollectPlus & USPS return labels Pricing
What's the cost of using CollectPlus and USPS return service
Written by
Thomas
Updated over a week ago
Problems accessing app
If you are having issues logging into the app. Sometimes stating third-party cookies not allowed
Written by
Thomas
Updated over a week ago
App Proxy URL not working
Written by
Thomas
Updated over a week ago
Return window
Written by
Thomas
Updated over a week ago
Adding returns portal to menu
This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​
Written by
Thomas
Updated over a week ago
Sample returns Policy
Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)
Written by
Thomas
Updated over a week ago
The app can't be loaded, check that your browser allows third-party cookies
Issues with accessing app
Written by
Thomas
Updated over a week ago