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Shopify return Center
Shopify return Center
Everything you need to help you with our Shopify returns app
42 articles in this collection
Written by
Thomas
Video tours and guides
Written by
Thomas
Updated over a week ago
Updating your return address
Written by
Thomas
Updated over a week ago
Updating email content in app
Tailoring email content to your return process
Written by
Thomas
Updated over a week ago
Change status of return
Changing or undoing a status on a return
Written by
Thomas
Updated over a week ago
CSS theme editing guide
How your return portal can be customised to your design.
Written by
Thomas
Updated over a week ago
Header makes it not possible to enter order number
Written by
Thomas
Updated over a week ago
Quick setup video
Written by
Thomas
Updated over a week ago
Creating your first return
Test the entire return process with your own order
Written by
Thomas
Updated over a week ago
Custom HTML emails
How to customise emails, and a sample template
Written by
Thomas
Updated over a week ago
Operational flow of return parcels
A guide on how to find the returns within the app and process
Written by
Thomas
Updated over a week ago
View invoices
Written by
Thomas
Updated over a week ago
Parcel query process
Please follow the process below to ensure the quickest response to parcel return delays.
Written by
Thomas
Updated over a week ago
How to reject a return
Written by
Thomas
Updated over a week ago
Does clicksit work outside of the UK
Written by
Thomas
Updated over a week ago
How to create link to returns page
Written by
Thomas
Updated over a week ago
Setup customer return labels
A guide on how to setup return labels so they are automatically sent to customers when you approve a return.
Written by
Thomas
Updated over a week ago
Instruction on return portal text chopped off
Written by
Thomas
Updated over a week ago
Populating return portal form fields automatically
Written by
Thomas
Updated over a week ago
Credit
Can I provide credit to my customers using the returns app
Written by
Thomas
Updated over a week ago
USPS
Does the app support USPS
Written by
Thomas
Updated over a week ago
Refund of customer money
Are refunds processed within the app
Written by
Thomas
Updated over a week ago
Does clicksit work in USA
Currently we can only generate return labels in the UK but you can use the app to manage returns internationally
Written by
Thomas
Updated over a week ago
Customer can't select return,exchange credit. Fix with CSS.
Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.
Written by
Thomas
Updated over a week ago
Who pays for return labels
Who pays for returns, and what are the options with setup
Written by
Thomas
Updated over a week ago
Invoice Portal
All your invoices in one location with quick access
Written by
Thomas
Updated over a week ago
Changing return portal URL
Changing where your customer go to process a return
Written by
Thomas
Updated over a week ago
How to cancel CollectPlus return labels
Written by
Thomas
Updated over a week ago
Finding a returned order
Search for orders by order number, email or customer name
Written by
Thomas
Updated over a week ago
Billing process for returns shipping
Written by
Thomas
Updated over a week ago
Return portal language translation
The return portal is currently only available in English
Written by
Thomas
Updated over a week ago
Can I reject a return I already approved
When a return is rejected is it possible to undo?
Written by
Thomas
Updated over a week ago
Returns not working when I test (can't find order)
Return won't process when testing. Order not found.
Written by
Thomas
Updated over a week ago
Cancelling returns
Everything you need to know on cancelling returns placed by your customers.
Written by
Thomas
Updated over a week ago
Return portal customisation
Can I edit the customer facing return portal
Written by
Thomas
Updated over a week ago
CollectPlus pricing and service details
What's the cost of using CollectPlus service
Written by
Thomas
Updated over a week ago
Problems accessing app
If you are having issues logging into the app. Sometimes stating third-party cookies not allowed
Written by
Thomas
Updated over a week ago
App Proxy URL not working
Written by
Thomas
Updated over a week ago
Return window
Written by
Thomas
Updated over a week ago
Adding returns portal to menu
This guide takes you through the process of creating a direct link to your returns portal in your site menu.
Written by
Thomas
Updated over a week ago
New Features in app
Written by
Thomas
Updated over a week ago
Sample returns Policy
Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)
Written by
Thomas
Updated over a week ago
The app can't be loaded, check that your browser allows third-party cookies
Issues with accessing app
Written by
Thomas
Updated over a week ago