Shopify return Center

Video tours and guides

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Updating your return address

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Updating email content in app

​Tailoring email content to your return process

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Change status of return

Changing or undoing a status on a return

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CSS theme editing guide

How your return portal can be customised to your design.

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Header makes it not possible to enter order number

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Quick setup video

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Creating your first return

Test the entire return process with your own order

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Custom HTML emails

How to customise emails, and a sample template

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Operational flow of return parcels

A guide on how to find the returns within the app and process

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View invoices

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Parcel query process

Please follow the process below to ensure the quickest response to parcel return delays.

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How to reject a return

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Does clicksit work outside of the UK

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How to create link to returns page

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Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

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Instruction on return portal text chopped off

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Populating return portal form fields automatically

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Credit

Can I provide credit to my customers using the returns app

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USPS

Does the app support USPS

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Refund of customer money

Are refunds processed within the app

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Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

Written by Thomas
Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

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Invoice Portal

All your invoices in one location with quick access

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Changing return portal URL

Changing where your customer go to process a return

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How to cancel CollectPlus return labels

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Finding a returned order

Search for orders by order number, email or customer name

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Billing process for returns shipping

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Return portal language translation

The return portal is currently only available in English

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Can I reject a return I already approved

When a return is rejected is it possible to undo?

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Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

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Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

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Return portal customisation

Can I edit the customer facing return portal

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CollectPlus pricing and service details

What's the cost of using CollectPlus service

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Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

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App Proxy URL not working

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Return window

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Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

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New Features in app

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Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

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Issues with accessing app

Written by Thomas
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