Shopify return Center

Shopify Pricing Plans

An overview of our Shopify returns pricing plans.

Written by Victoria Goodwin
Updated over a week ago

How to set up USPS labels

How to set up US labels with Clicksit

Written by Jodie Christian
Updated over a week ago

Customer image upload during return

We make it easy for your customers to upload an image of why they are returning an item

Written by Thomas
Updated over a week ago

Email from within the Clicksit App

Written by Jodie Christian
Updated over a week ago

Can I restock my items?

Written by Jodie Christian
Updated over a week ago

Updating your return reasons

Written by Jodie Christian
Updated over a week ago

Managing customer exchanges

Written by Thomas
Updated over a week ago

Creating your first return

Test the entire return process with your own order

Written by Thomas
Updated over a week ago

Video tours and guides

Written by Thomas
Updated over a week ago

In app seamless refunds

Process your refunds in the app to save time processing

Written by Thomas
Updated over a week ago

Safari Error

App not working using Safari

Written by Jodie Christian
Updated over a week ago

Export data with date range

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Written by Krishna Vanga
Updated over a week ago

Automated Scan in return

Our UK clients using CollectPlus can scan in returns

Written by Thomas
Updated over a week ago

Updating your return address

Written by Thomas
Updated over a week ago

Advanced Filter

Written by Thomas
Updated over a week ago

Updating email content in app

​Tailoring email content to your return process

Written by Thomas
Updated over a week ago

Change status of return

Changing or undoing a status on a return

Written by Thomas
Updated over a week ago

CSS theme editing guide

How your return portal can be customised to your design.

Written by Thomas
Updated over a week ago

Header makes it not possible to enter order number

Written by Thomas
Updated over a week ago

Automatic creation of discount codes for customer credit

Written by Thomas
Updated over a week ago

Custom HTML emails

How to customise emails, and a sample template

Written by Thomas
Updated over a week ago

Quick setup video

Written by Thomas
Updated over a week ago

Operational flow of return parcels

A guide on how to find the returns within the app and process

Written by Thomas
Updated over a week ago

View invoices

Written by Thomas
Updated over a week ago

Parcel query process

Please follow the process below to ensure the quickest response to parcel return delays.

Written by Thomas
Updated over a week ago

How to reject a return

Written by Thomas
Updated over a week ago

Preventing certain product from being returned

Using Tags products can be made none returnable

Written by Thomas
Updated over a week ago

Does clicksit work outside of the UK

Written by Thomas
Updated over a week ago

How to create link to returns page

Written by Thomas
Updated over a week ago

Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

Written by Thomas
Updated over a week ago

Instruction on return portal text chopped off

Written by Thomas
Updated over a week ago

Translation

Customising all text with your own language or just you preferred style

Written by Thomas
Updated over a week ago

Populating return portal form fields automatically

Written by Thomas
Updated over a week ago

Credit

Can I provide credit to my customers using the returns app

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

Written by Thomas
Updated over a week ago

Does Clicksit work in USA

Yes we can create customer return labels in the US 🙂

Written by Jodie Christian
Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

Written by Thomas
Updated over a week ago

Invoice Portal

All your invoices in one location with quick access

Written by Thomas
Updated over a week ago

How to cancel CollectPlus return labels

Written by Thomas
Updated over a week ago

Finding a returned order

Search for orders by order number, email or customer name

Written by Thomas
Updated over a week ago

Billing process for returns shipping

Written by Thomas
Updated over a week ago

Can I reject a return I already approved

When a return is rejected is it possible to undo?

Written by Thomas
Updated over a week ago

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

Written by Thomas
Updated over a week ago

Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

Written by Thomas
Updated over a week ago

Return portal customisation

Can I edit the customer facing return portal

Written by Thomas
Updated over a week ago

CollectPlus & USPS return labels Pricing

What's the cost of using CollectPlus and USPS return service

Written by Thomas
Updated over a week ago

Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

Written by Thomas
Updated over a week ago

App Proxy URL not working

Written by Thomas
Updated over a week ago

Return window

Written by Thomas
Updated over a week ago

Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

Written by Thomas
Updated over a week ago

Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

Written by Thomas
Updated over a week ago

The app can't be loaded, check that your browser allows third-party cookies

Issues with accessing app

Written by Thomas
Updated over a week ago