Shopify return Center

Everything you need to help you with our Shopify returns app

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32 articles in this collection
Written by Thomas

Quick setup video

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Written by Thomas
Updated over a week ago

Creating your first return

Test the entire return process with your own order
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Written by Thomas
Updated over a week ago

Custom HTML emails

How to customise emails, and a sample template
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Written by Thomas
Updated over a week ago

Operational flow of return parcels

A guide on how to find the returns within the app and process
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Written by Thomas
Updated over a week ago

How to reject a return

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Written by Thomas
Updated yesterday

Does clicksit work outside of the UK

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Written by Thomas
Updated this week

How to create link to returns page

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Written by Thomas
Updated this week

Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.
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Written by Thomas
Updated over a week ago

Instruction on return portal text chopped off

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Written by Thomas
Updated over a week ago

Populating return portal form fields automatically

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Written by Thomas
Updated over a week ago

Credit

Can I provide credit to my customers using the returns app
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Written by Thomas
Updated this week

USPS

Does the app support USPS
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Written by Thomas
Updated this week

Refund of customer money

Are refunds processed within the app
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Written by Thomas
Updated over a week ago

Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally
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Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.
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Written by Thomas
Updated this week

Who pays for return labels

Who pays for returns, and what are the options with setup
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Written by Thomas
Updated over a week ago

Invoice Portal

All your invoices in one location with quick access
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Written by Thomas
Updated over a week ago

Changing return portal URL

Changing where your customer go to process a return
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Written by Thomas
Updated over a week ago

How to cancel CollectPlus return labels

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Written by Thomas
Updated over a week ago

Finding a returned order

Search for orders by order number, email or customer name
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Written by Thomas
Updated over a week ago

Billing process for returns shipping

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Written by Thomas
Updated over a week ago

Return portal language

The return portal is currently only available in English
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Written by Thomas
Updated over a week ago

Can I reject a return I already approved

When a return is rejected is it possible to undo?
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Written by Thomas
Updated yesterday

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.
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Written by Thomas
Updated yesterday

Cancelling returns

Everything you need to know on cancelling returns placed by your customers.
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Written by Thomas
Updated over a week ago

Return portal customisation

Can I edit the customer facing return portal
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Written by Thomas
Updated over a week ago

CollectPlus pricing and service details

What's the cost of using CollectPlus service
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Written by Thomas
Updated yesterday

App Proxy URL not working

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Written by Thomas
Updated over a week ago

Return window

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Written by Thomas
Updated over a week ago

Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ‚Äč
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Written by Thomas
Updated over a week ago

New Features in app

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Written by Thomas
Updated over a week ago

Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)
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Written by Thomas
Updated over a week ago