Updating your return address

Written by Thomas
Updated over a week ago

Updating email content in app

​Tailoring email content to your return process

Written by Thomas
Updated over a week ago

Change status of return

Changing or undoing a status on a return

Written by Thomas
Updated over a week ago

CSS theme editing guide

How your return portal can be customised to your design.

Written by Thomas
Updated over a week ago

Header makes it not possible to enter order number

Written by Thomas
Updated over a week ago

Quick setup video

Written by Thomas
Updated over a week ago

Creating your first return

Test the entire return process with your own order

Written by Thomas
Updated over a week ago

Custom HTML emails

How to customise emails, and a sample template

Written by Thomas
Updated over a week ago

Operational flow of return parcels

A guide on how to find the returns within the app and process

Written by Thomas
Updated over a week ago

View invoices

Written by Thomas
Updated over a week ago

Parcel query process

Please follow the process below to ensure the quickest response to parcel return delays.

Written by Thomas
Updated over a week ago

How to reject a return

Written by Thomas
Updated over a week ago

Does clicksit work outside of the UK

Written by Thomas
Updated over a week ago

How to create link to returns page

Written by Thomas
Updated over a week ago

Setup customer return labels

A guide on how to setup return labels so they are automatically sent to customers when you approve a return.

Written by Thomas
Updated over a week ago

Instruction on return portal text chopped off

Written by Thomas
Updated over a week ago

Populating return portal form fields automatically

Written by Thomas
Updated over a week ago

Credit

Can I provide credit to my customers using the returns app

Written by Thomas
Updated over a week ago

USPS

Does the app support USPS

Written by Thomas
Updated over a week ago

Refund of customer money

Are refunds processed within the app

Written by Thomas
Updated over a week ago

Does clicksit work in USA

Currently we can only generate return labels in the UK but you can use the app to manage returns internationally

Written by Thomas
Updated over a week ago

Customer can't select return,exchange credit. Fix with CSS.

Sometimes your theme will interfere with the style of the return portal a little, but we have a tweek which generally fixes this problem.

Written by Thomas
Updated over a week ago

Who pays for return labels

Who pays for returns, and what are the options with setup

Written by Thomas
Updated over a week ago

Invoice Portal

All your invoices in one location with quick access

Written by Thomas
Updated over a week ago

Changing return portal URL

Changing where your customer go to process a return

Written by Thomas
Updated over a week ago

How to cancel CollectPlus return labels

Written by Thomas
Updated over a week ago

Finding a returned order

Search for orders by order number, email or customer name

Written by Thomas
Updated over a week ago

Billing process for returns shipping

Written by Thomas
Updated over a week ago

Return portal language

The return portal is currently only available in English

Written by Thomas
Updated over a week ago

Can I reject a return I already approved

When a return is rejected is it possible to undo?

Written by Thomas
Updated over a week ago

Returns not working when I test (can't find order)

Return won't process when testing. Order not found.

Written by Thomas
Updated over a week ago

Cancelling returns

Everything you need to know on cancelling returns placed by your customers.

Written by Thomas
Updated over a week ago

Return portal customisation

Can I edit the customer facing return portal

Written by Thomas
Updated over a week ago

CollectPlus pricing and service details

What's the cost of using CollectPlus service

Written by Thomas
Updated over a week ago

Problems accessing app

If you are having issues logging into the app. Sometimes stating third-party cookies not allowed

Written by Thomas
Updated over a week ago

App Proxy URL not working

Written by Thomas
Updated over a week ago

Return window

Written by Thomas
Updated over a week ago

Adding returns portal to menu

This guide takes you through the process of creating a direct link to your returns portal in your site menu. ​

Written by Thomas
Updated over a week ago

New Features in app

Written by Thomas
Updated over a week ago

Sample returns Policy

Just copy and paste, tailor to your needs, and use below as your return policy. Include the CollectPlus logo to drive conversion :)

Written by Thomas
Updated over a week ago

The app can't be loaded, check that your browser allows third-party cookies

Issues with accessing app

Written by Thomas
Updated over a week ago