I can't find my label - You can find your return label attached to the email you have received from firstname.lastname@example.org. Please check your Spam for return label if you cannot find
I can't find store to drop off parcel. find your nearest store here
Where is my refund - please contact the retailer directly regarding the refund of your return
I don't have a printer - Unfortunately the label needs to be printed to use the service, and it can't be used any other way. You should be able to find a CollectPlus store near your work if it helps printing the label there.
I have asked for an exchange not a refund - Your retailer will manage this please contact them directly to alert them of the fact that you would like an exchange and not a refund.